Multi-Factor Authentication (MFA)

Setup Microsoft Authenticator App

Add Self-Service Password Reset Options

When resetting your password, you'll need to confirm your identity with the Microsoft Authenticator app you set up when you first activated your account. We recommend setting up alternative options in case you can't access the app. Follow the steps below to add additional password reset options.

• Open the web browser on your device and go to the Security info page.
• Select your preferred verification method.
• Phone: Choose to get a phone call to your registered phone number. For more information about setting up phone calls, see Set up a phone number as your verification method.
• Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method. For more information about setting up an email address, see Set up an email address as your verification method.
• Security questions:Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method. For more information about security questions, see Set up security questions as your verification method.
• After you select and set up your methods, choose Finish to complete the process.